000 00432 a2200157 4500
005 20230607213038.0
050 _aHF
_b5415.5
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100 _aButtle, Francis
245 _aCustomer relationship management : concepts and technologies /
_cFrancis Buttle
501 _a23906
650 _aCustomer relations - Management
020 _a9781856175227
260 _bRoutledge
_c2009
942 _cBK
_oHF 5415.5 But
999 _c18650
_d18650