| 000 | 00638 a2200205 4500 | ||
|---|---|---|---|
| 005 | 20230607213148.0 | ||
| 050 |
_aHF _b5415.32 _cFis |
||
| 100 | _aFisher, Michael | ||
| 245 |
_a(The) power of customer misbehavior : driven growth and innovation by learning from your customers / _cMichael Fisher, Martin Abbott and Kalle Lyytinen |
||
| 501 | _a24200 | ||
| 650 | _aCustomer behavior | ||
| 650 | _aMarketing | ||
| 650 | _aCustomer relations - Management | ||
| 700 | _aAbbott, Martin | ||
| 700 | _aLyytinen, Kalle | ||
| 020 | _a9781137348913 | ||
| 260 |
_bPalgrave Macmillan _c2014 |
||
| 942 |
_cBK _oHF 5415.32 Fis |
||
| 999 |
_c18944 _d18944 |
||