| 000 | 00561 a2200193 4500 | ||
|---|---|---|---|
| 005 | 20230607213241.0 | ||
| 050 |
_aHD _b9980.5 _cJoh |
||
| 100 | _aJohnston, Robert | ||
| 245 |
_aService operations management : improving service delivery / _cRobert Johnston, Graham Clark and Michael Shulver |
||
| 501 | _a24420 | ||
| 650 | _aService industries - Management | ||
| 700 | _aClark, Graham | ||
| 700 | _aShulver, Michael | ||
| 020 | _a9780273740483 | ||
| 250 | _a4th ed. | ||
| 260 |
_bPearson Education _c2012 |
||
| 942 |
_cBK _oHD 9980.5 Joh |
||
| 999 |
_c19158 _d19158 |
||