| 000 | 00556 a2200193 4500 | ||
|---|---|---|---|
| 005 | 20230607213501.0 | ||
| 050 |
_aHF _b5415.5 _cSuc |
||
| 245 |
_aSuccessful service operations management / _cRichard Metters ... [et al.] |
||
| 501 | _a24937 | ||
| 650 | _aCustomer services - Management | ||
| 650 | _aCustomer services - Management - Case studies | ||
| 700 | _aMetters, Richard | ||
| 020 | _a9780324224375 | ||
| 250 | _a2nd ed. | ||
| 260 |
_bThomson/South-Western _c2006 |
||
| 520 | _aIncludes CD-ROM | ||
| 942 |
_cBK _oHF 5415.5 Suc |
||
| 999 |
_c19671 _d19671 |
||