| 000 | 00504 a2200181 4500 | ||
|---|---|---|---|
| 005 | 20230607214112.0 | ||
| 050 |
_aHD _b9980.5 _cGro |
||
| 100 | _aGronroos, Christian | ||
| 245 |
_aService management and marketing : managing the service profit logic / _cChristian Gronroos |
||
| 501 | _a25348 | ||
| 650 | _aService industries - Marketing | ||
| 650 | _aCustomer services | ||
| 020 | _a9781118921449 | ||
| 250 | _a4th ed. | ||
| 260 |
_bJ. Wiley _c2015 |
||
| 942 |
_cBK _oHD 9980.5 Gro |
||
| 999 |
_c20078 _d20078 |
||