000 00604 a2200217 4500
005 20230607215134.0
050 _aHD
_b9980.5
_cSer
245 _aServices marketing /
_cWilliam Chitty ... [et al.]
501 _a28066
650 _aProfession - Marketing
650 _aService industries - Marketing
650 _aCustomer service - Management
650 _aService industries - Management
037 _bRec-2019-09-25
700 _aChitty, William
020 _a9780190303167
250 _a2nd ed.
260 _bOxford University Press
_c2019
942 _cBK
_oHD 9980.5 Ser
999 _c22751
_d22751