000			00692 a2200241 4500
005			20230607215243.0
050			_aHD _b9980.5 _cZei
100			_aZeithaml, Valarie A.
245			_aServices marketing : integrating customer focus across the firm / _cValarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler
501			_a28426
650			_aService industries - Marketing
650			_aCustomer services
650			_aMarketing
037			_bRec-2020-06-18
700			_aBitner, Mary Jo
700			_aGremler, Dwayne D.
700			_aEMO
020			_a9781260083521
250			_a7th ed.
260			_bMcGraw-Hill Education _c2018
942			_cBK _oHD 9980.5 Zei
999			_c23100 _d23100