000			00431 a2200145 4500
005			20230607132821.0
050			_aHF5415 _bRel.
245			_aRelationship marketing for competitive advantage : winning and keeping customers / _cAdrian Payne..... [ et al. ].
501			_a6490
650			_aMarketing.
650			_aCustomer service.
700			_aPayne, Adrian
260			_bButterworth/Heinemann _c1995.
942			_cBK _oHF5415 Rel.
999			_c2934 _d2934