000			00388 a2200145 4500
005			20230607132843.0
050			_aHF5415.5 _bSmi.
100			_aSmith, Ian.
245			_aMeeting customer needs / _cIan Smith.
501			_a6638
650			_aCustomer service.
250			_a2nd ed.
260			_bButterworth-Heinemann/Institute of Management Foundation _c1997.
942			_cBK _oHF5415.5 Smi.
999			_c3035 _d3035