| 000 | 00476 a2200157 4500 | ||
|---|---|---|---|
| 005 | 20230607132951.0 | ||
| 050 |
_aHD9980.5 _bRus. |
||
| 100 | _aRust, Roland T. | ||
| 245 |
_aService marketing / _cRoland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham. |
||
| 501 | _a6959 | ||
| 650 | _aService industries - Marketing. | ||
| 650 | _aCustomer service. | ||
| 700 | _aZahorik, Anthony J.; Keiningham, Timothy L. | ||
| 260 |
_bHarperCollins _c1996. |
||
| 942 |
_cBK _oHD9980.5 Rus. |
||
| 999 |
_c3287 _d3287 |
||