000			00567 a2200181 4500
005			20230607132958.0
050			_aHF5415.5 _bDes.
100			_aDesatnick, Robert L.
245			_aManaging to keep the customer : how to achieve and maintain superior customer service throughout the organization / _cRobert L. Desatnick, Denis H. Detzel.
501			_a6996
650			_aCustomer service.
650			_aCustomer relations.
700			_aDetzel, Denis
020			_a9781555484152
250			_aRev. ed.
260			_bJossey-Bass _c1993.
942			_cBK _oHF5415.5 Des.
999			_c3313 _d3313