| 000 | 00533 a2200157 4500 | ||
|---|---|---|---|
| 005 | 20230607132958.0 | ||
| 050 |
_aHF5415.5 _bZei. |
||
| 100 | _aZeithaml, Valarie A. | ||
| 245 |
_aDelivering quality service : balancing customer perceptions and expections / _cValarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. |
||
| 501 | _a6997 | ||
| 650 | _aCustomer service. | ||
| 650 | _aService industries - Quality control - Mathematical models. | ||
| 700 | _aBerry, Leonard L. | ||
| 260 |
_bFree Press _c1990. |
||
| 942 |
_cBK _oHF5415.5 Zei. |
||
| 999 |
_c3314 _d3314 |
||