| 000 | 00488 a2200157 4500 | ||
|---|---|---|---|
| 005 | 20230607133000.0 | ||
| 050 |
_aHF5415.5 _bHes. |
||
| 100 | _aHeskett, James L. | ||
| 245 |
_aService breakthroughs : changing the rules of the game / _cJames L. Heskett, W. Earl Sasser, Christopher W. L. Hart. |
||
| 501 | _a7004 | ||
| 650 | _aCustomer service. | ||
| 650 | _aSales management. | ||
| 700 | _aSasser, W. Earl; Hart, Christopher | ||
| 260 |
_bFree Press _c1990. |
||
| 942 |
_cBK _oHF5415.5 Hes. |
||
| 999 |
_c3320 _d3320 |
||