| 000 | 00493 a2200157 4500 | ||
|---|---|---|---|
| 005 | 20230607133000.0 | ||
| 050 |
_aHF5415.5 _bBer. |
||
| 100 | _aBerry, Leonard L. | ||
| 245 |
_aOn great service : a framework for action / _cLeonard L. Berry. |
||
| 501 | _a7005 | ||
| 650 | _aCustomer service - Quality control. | ||
| 650 | _aCustomer service - United States - Management. | ||
| 650 | _aCustomer service - Management - Case studies. | ||
| 260 |
_bFree Press _c1995. |
||
| 942 |
_cBK _oHF5415.5 Ber. |
||
| 999 |
_c3321 _d3321 |
||