| 000 | 00471 a2200145 4500 | ||
|---|---|---|---|
| 005 | 20230607133022.0 | ||
| 050 |
_aHF5415.5 _bSer. |
||
| 245 |
_aService quality : new directions in theory and practice / _ceditors: Roland T. Rust, Richard L. Oliver. |
||
| 501 | _a7118 | ||
| 650 | _aCustomer service - Quality control. | ||
| 650 | _aCustomer satisfaction. | ||
| 700 | _aRust, Roland T.; Oliver Richard L. | ||
| 260 |
_bSage Publications _c1994. |
||
| 942 |
_cBK _oHF5415.5 Ser. |
||
| 999 |
_c3405 _d3405 |
||