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005 20230607142110.0
050 _aHF5415.5
_bBro.
100 _aBrown, Stanley A.
245 _aCustomer relationship management : a strategic imperative in the world of e-business /
_cStanley A. Brown, editor and contributor.
501 _a8646
650 _aCustomer relations - Management.
260 _bJ. Wiley & Sons Canada
_c2000.
942 _cBK
_oHF5415.5 Bro.
999 _c4560
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