000 00491 a2200157 4500
005 20230607142339.0
050 _aHD62.15
_bBec.
100 _aBeckford, John.
245 _aQuality : a critical introduction /
_cJohn Beckford.
501 _a9493
650 _aTotal quality management - Case studies.
650 _aService industries - Management - Case studies.
650 _aManufacturing industries - Management - Case studies.
260 _bRoutledge
_c1998.
942 _cBK
_oHD62.15 Bec.
999 _c5222
_d5222