000 | 00423 a2200133 4500 | ||
---|---|---|---|
005 | 20230607142443.0 | ||
050 |
_aHF5415.5 _bHar. |
||
245 | _aHarvard business review on customer relationship management. | ||
501 | _a9894 | ||
650 | _aCustomer relations - Management. | ||
700 | _aCustomer relationship management; Harvard business review | ||
260 |
_bHarvard Business School Press _c2001. |
||
942 |
_cBK _oHF5415.5 Har. |
||
999 |
_c5530 _d5530 |