000 00482 a2200145 4500
005 20230607142620.0
050 _aHF5415.5
_bMac.
100 _aMcKenzie, Ray.
245 _a(The) relationship-based enterprise : powering business success through customer relationship management /
_cRay McKenzie.
501 _a10382
650 _aCustomer relations.
700 _aDMR Consulting. Center for Strategic Leadership
260 _bMcGraw-Hill/Ryerson
_c2001.
942 _cBK
_oHF5415.5 Mac.
999 _c5911
_d5911