| 000 | 00477 a2200157 4500 | ||
|---|---|---|---|
| 005 | 20230607142637.0 | ||
| 050 |
_aHF5415.5 _bMac. |
||
| 100 | _aMcKenna, Regis. | ||
| 245 |
_aTotal access : giving customers what they want in any anytime, anywhere world / _cRegis McKenna. |
||
| 501 | _a10472 | ||
| 650 | _aCustomer services. | ||
| 650 | _aCustomer relations. | ||
| 650 | _aCustomer satisfaction. | ||
| 260 |
_bHarvard Business School Press _c2002. |
||
| 942 |
_cBK _oHF5415.5 Mac. |
||
| 999 |
_c5988 _d5988 |
||