000 00521 a2200169 4500
005 20230607142749.0
050 _aHF5415.5
_bWeb.
100 _aWebster, Frederick, E.
245 _aMarket-driven management : how to define, develop, and deliver customer value /
_cFrederick E. Webster.
501 _a10847
650 _aCustomer services - Management.
650 _aCustomer relations - Management.
650 _aMarketing - Management.
250 _a2nd ed.
260 _bJ. Wiley
_c2000.
942 _cBK
_oHF5415.5 Web.
999 _c6302
_d6302