000 00449 a2200145 4500
005 20230607142944.0
050 _aHF5415.5
_bAbr.
100 _aAbram, John.
245 _a(The) seven myths of customer management : how to be customer driven without being customer-led /
_cJohn Abram, Paul Hawkes.
501 _a11328
650 _aCustomer relations - Management.
700 _aHawkes, Paul
260 _bJ. Wiley
_c2003.
942 _cBK
_oHF5415.5 Abr.
999 _c6711
_d6711