000			00496 a2200157 4500
005			20230607143237.0
050			_aHF5415.335 _bBar.
100			_aBarwise, Patrick.
245			_aSimply better : winning and keeping customers by delivering what matters most / _cPatrick Barwise, Sean Meehan.
501			_a12227
650			_aCustomer satisfaction - Evaluation.
650			_aMarketing.
700			_aMeehan, Sean
260			_bHarvard Business School Press _c2004.
942			_cBK _oHF5415.335 Bar.
999			_c7475 _d7475