| 000 | 00414 a2200145 4500 | ||
|---|---|---|---|
| 005 | 20230607154309.0 | ||
| 050 |
_aHF5415.5 _bLuc. |
||
| 100 | _aLucas, Robert W. | ||
| 245 |
_aCustomer service : building successful skills for the twenty-first century / _cRobert W. Lucas. |
||
| 501 | _a13009 | ||
| 650 | _aCustomer services. | ||
| 250 | _a3rd ed. | ||
| 260 |
_bMcGraw-Hill/Irwin _c2005. |
||
| 942 |
_cBK _oHF5415.5 Luc. |
||
| 999 |
_c8163 _d8163 |
||