000 00430 a2200145 4500
005 20230607154706.0
050 _aHF5415.5
_bHor
100 _aHorrell, Ed
245 _a(The) kindness revolution : the company-wide culture shift that inspires phenomenal customer service /
_cEd Horrell.
501 _a14108
650 _aCustomer relations
650 _aIndustrial relations
260 _bAMACOM
_c2006.
942 _cBK
_oHF5415.5 Hor
999 _c9172
_d9172