Michelli, Joseph A.
(The) new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michelli - McGraw-Hill 2008
17057
Ritz-Carlton Hotels (Firm) - Management - Case studies
Leadership
Total quality management
Corporate culture
Customer services
Success in business
HD57.7 / Mic
(The) new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michelli - McGraw-Hill 2008
17057
Ritz-Carlton Hotels (Firm) - Management - Case studies
Leadership
Total quality management
Corporate culture
Customer services
Success in business
HD57.7 / Mic