(The) new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michelli
Publication details: McGraw-Hill 2008Subject(s): Ritz-Carlton Hotels (Firm) - Management - Case studies | Leadership | Total quality management | Corporate culture | Customer services | Success in businessLOC classification: HD57.7 | Mic| Item type | Current library | Call number | Status | Date due | Barcode |
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ELM LIBRARY (ELM) New Materials Shelf | HD57.7 Mic (Browse shelf (Opens below)) | Available | H014127 |
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