Goodman, John A.
Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman - AMACOM 2009
17302
Customer services
Customer relations - Management
HF5415.5 / Goo
Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman - AMACOM 2009
17302
Customer services
Customer relations - Management
HF5415.5 / Goo