Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / (Record no. 12191)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00483 a2200145 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230607173704.0 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | Goo |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Goodman, John A. |
| 245 ## - TITLE STATEMENT | |
| Title | Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / |
| Statement of responsibility, etc. | John A. Goodman |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | AMACOM |
| Date of publication, distribution, etc. | 2009 |
| 501 ## - WITH NOTE | |
| With note | 17302 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations - Management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Open Book Shelf |
| -- | HF5415.5 Goo |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
| Date last seen | 2009-08-18 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ELM LIBRARY (ELM) | ELM LIBRARY (ELM) | New Materials Shelf | 18.08.2009 | HF5415.5 Goo | H014431 | 07.06.2023 | Open Book Shelf |