Cook, Sarah
Measuring customer service effectiveness / Sarah Cook - Gower 2004
17650
Customer services - Quality control
Customer services - Evaluation
Customer services - Management
HF5415.5 / Coo
Measuring customer service effectiveness / Sarah Cook - Gower 2004
17650
Customer services - Quality control
Customer services - Evaluation
Customer services - Management
HF5415.5 / Coo