Friedman, Nancy
Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed / Nancy Friedman - Crisp Learning 1998
19173
Customer services
Customer relations
HF5415.5 / Fri
Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed / Nancy Friedman - Crisp Learning 1998
19173
Customer services
Customer relations
HF5415.5 / Fri