Brown, Stanley A.
Strategic customer care : an evolutionary approach to increasing customer value and profitability / Stanley A. Brown - J. Wiley Canada 1999
21930
9780471643425
Relationship marketing
Customer relations
HF / 5415.55
Strategic customer care : an evolutionary approach to increasing customer value and profitability / Stanley A. Brown - J. Wiley Canada 1999
21930
9780471643425
Relationship marketing
Customer relations
HF / 5415.55