Johnston, Robert
Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver - 4th ed. - Pearson Education 2012
24420
9780273740483
Service industries - Management
HD / 9980.5
Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver - 4th ed. - Pearson Education 2012
24420
9780273740483
Service industries - Management
HD / 9980.5