Service operations management : improving service delivery / (Record no. 19158)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00561 a2200193 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230607213241.0 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD |
| Item number | 9980.5 |
| -- | Joh |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780273740483 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Johnston, Robert |
| 245 ## - TITLE STATEMENT | |
| Title | Service operations management : improving service delivery / |
| Statement of responsibility, etc. | Robert Johnston, Graham Clark and Michael Shulver |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 4th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | Pearson Education |
| Date of publication, distribution, etc. | 2012 |
| 501 ## - WITH NOTE | |
| With note | 24420 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service industries - Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Clark, Graham |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Shulver, Michael |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Open Book Shelf |
| -- | HD 9980.5 Joh |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
| Date last seen | 2014-11-15 |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
| Date last seen | 2014-11-15 |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
| Date last seen | 2014-11-15 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last checked out | Price effective from | Koha item type | Source of acquisition |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ELM LIBRARY (ELM) | ELM LIBRARY (ELM) | New Materials Shelf | 15.11.2014 | HD 9980.5 Joh | H021564 | 07.06.2023 | Open Book Shelf | ||||||||
| ELM LIBRARY (ELM) | ELM LIBRARY (ELM) | New Materials Shelf | 20.04.2015 | HD 9980.5 Joh | H021871 | 07.06.2023 | Open Book Shelf | ||||||||
| HELP ACADEMY (HA) | HELP ACADEMY (HA) | New Materials Shelf | 15.08.2017 | HD 9980.5 Joh | H024742 | 07.06.2023 | Open Book Shelf | Inv-2017-08-03 |