Rust, Roland T.
Service marketing / Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham. - HarperCollins 1996.
6959
Service industries - Marketing.
Customer service.
HD9980.5 / Rus.
Service marketing / Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham. - HarperCollins 1996.
6959
Service industries - Marketing.
Customer service.
HD9980.5 / Rus.