Service marketing / Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham.
Publication details: HarperCollins 1996Subject(s): Service industries - Marketing | Customer serviceLOC classification: HD9980.5 | Rus.| Item type | Current library | Call number | Status | Date due | Barcode |
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Open Book Shelf
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ELM LIBRARY (ELM) New Materials Shelf | HD9980.5 Rus. (Browse shelf (Opens below)) | Available | H000527 |
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