Heskett, James L.
Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Christopher W. L. Hart. - Free Press 1990.
7004
Customer service.
Sales management.
HF5415.5 / Hes.
Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Christopher W. L. Hart. - Free Press 1990.
7004
Customer service.
Sales management.
HF5415.5 / Hes.