Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Christopher W. L. Hart.
Publication details: Free Press 1990Subject(s): Customer service | Sales managementLOC classification: HF5415.5 | Hes.Item type | Current library | Call number | Status | Date due | Barcode |
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HELP UNIVERSITY (HU) New Materials Shelf | HF5415.5 Hes. (Browse shelf (Opens below)) | Available | H007642 |
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