Berry, Leonard L.
On great service : a framework for action / Leonard L. Berry. - Free Press 1995.
7005
Customer service - Quality control.
Customer service - United States - Management.
Customer service - Management - Case studies.
HF5415.5 / Ber.
On great service : a framework for action / Leonard L. Berry. - Free Press 1995.
7005
Customer service - Quality control.
Customer service - United States - Management.
Customer service - Management - Case studies.
HF5415.5 / Ber.