On great service : a framework for action / (Record no. 3321)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00493 a2200157 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230607133000.0 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | Ber. |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Berry, Leonard L. |
| 245 ## - TITLE STATEMENT | |
| Title | On great service : a framework for action / |
| Statement of responsibility, etc. | Leonard L. Berry. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | Free Press |
| Date of publication, distribution, etc. | 1995. |
| 501 ## - WITH NOTE | |
| With note | 7005 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer service - Quality control. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer service - United States - Management. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer service - Management - Case studies. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Open Book Shelf |
| -- | HF5415.5 Ber. |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
| Date last seen | 2007-07-19 |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
| Date last seen | 2007-07-19 |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
| Date last seen | 2007-07-19 |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
| Date last seen | 2007-07-19 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ELM LIBRARY (ELM) | ELM LIBRARY (ELM) | New Materials Shelf | 19.12.2009 | HF5415.5 Ber. | H014849 | 07.06.2023 | Open Book Shelf | |||||||
| ELM LIBRARY (ELM) | ELM LIBRARY (ELM) | New Materials Shelf | 18.01.2010 | HF5415.5 Ber. | H015038 | 07.06.2023 | Open Book Shelf | |||||||
| HELP ACADEMY (HA) | HELP ACADEMY (HA) | New Materials Shelf | 19.09.2012 | HF5415.5 Ber. | H019140 | 07.06.2023 | Open Book Shelf | |||||||
| HELP UNIVERSITY (HU) | HELP UNIVERSITY (HU) | New Materials Shelf | 19.09.2012 | HF5415.5 Ber. | H019142 | 07.06.2023 | Open Book Shelf |