Zeithaml, Valarie A.
Services marketing / Valarie A. Zeithaml, Mary Jo Bitner. - McGraw-Hill 1996.
7095
Service industries - Marketing.
Customer services.
Marketing.
HD9980.5 / Zei.
Services marketing / Valarie A. Zeithaml, Mary Jo Bitner. - McGraw-Hill 1996.
7095
Service industries - Marketing.
Customer services.
Marketing.
HD9980.5 / Zei.