Lovelock, Christopher H.
Services marketing : people, technology, strategy / Christopher H. Lovelock. - 4th ed. - Prentice Hall 2001.
10491
Service industries - Asia - Marketing.
Service industries - Asia - Management.
Customer services - Asia - Marketing.
HD9980.5 / Lov.
Services marketing : people, technology, strategy / Christopher H. Lovelock. - 4th ed. - Prentice Hall 2001.
10491
Service industries - Asia - Marketing.
Service industries - Asia - Management.
Customer services - Asia - Marketing.
HD9980.5 / Lov.