Schmitt, Bernd H.
Customer experience management : a revolutionary approach to connecting with your customers / Bernd H. Schmitt. - J. Wiley 2003.
10883
Customer relations - Management.
HF5415.5 / Sch.
Customer experience management : a revolutionary approach to connecting with your customers / Bernd H. Schmitt. - J. Wiley 2003.
10883
Customer relations - Management.
HF5415.5 / Sch.