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It's all about service : how to lead your people to care for your customers / (Record no. 16468)

000 -LEADER
fixed length control field	00519 a2200181 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20230607212155.0
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number	HF5415.5
Item number	Pel
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Pelletier, Ray
245 ## - TITLE STATEMENT
Title	It's all about service : how to lead your people to care for your customers /
Statement of responsibility, etc.	Ray Pelletier
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Name of publisher, distributor, etc.	J. Wiley
Date of publication, distribution, etc.	2005
501 ## - WITH NOTE
With note	21693
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer relations
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Interpersonal relations
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Leadership
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Teams in the workplace
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Employee empowerment
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type	Open Book Shelf
--	HF5415.5 Pel

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Home library	Current library	Shelving location	Date received	Total Checkouts	Full call number	Barcode	Date last transaction	Date last checked out	Price effective from	Koha item type
					ELM LIBRARY (ELM)	ELM LIBRARY (ELM)	New Materials Shelf	18.09.2012		HF5415.5 Pel	H019110	18.09.2012		07.06.2023	Open Book Shelf
					HELP UNIVERSITY (HU)	HELP UNIVERSITY (HU)	New Materials Shelf	18.09.2012		HF5415.5 Pel	H019111	18.09.2012		07.06.2023	Open Book Shelf