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Measure what matters : online tools for understanding customers, social media, engagement, and key relationships / (Record no. 16785)

000 -LEADER
fixed length control field	00537 a2200169 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20230607212312.0
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number	HF
Item number	5415.5
--	Del
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9780470920107
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Delahaye Paine, Katie
245 ## - TITLE STATEMENT
Title	Measure what matters : online tools for understanding customers, social media, engagement, and key relationships /
Statement of responsibility, etc.	Katie Delahaye Paine
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Name of publisher, distributor, etc.	J. Wiley
Date of publication, distribution, etc.	2011
501 ## - WITH NOTE
With note	22017
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer services - Research
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Social media - Research
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Measurement
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type	Open Book Shelf
--	HF 5415.5 Del
952 ## - LOCATION AND ITEM INFORMATION (KOHA)
Date last seen	2012-11-09

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Home library	Current library	Shelving location	Date acquired	Total Checkouts	Full call number	Barcode	Date last checked out	Price effective from	Koha item type
					ELM LIBRARY (ELM)	ELM LIBRARY (ELM)	New Materials Shelf	09.11.2012		HF 5415.5 Del	H019212		07.06.2023	Open Book Shelf