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(The) power of customer misbehavior : driven growth and innovation by learning from your customers / (Record no. 18944)

000 -LEADER
fixed length control field	00638 a2200205 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20230607213148.0
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number	HF
Item number	5415.32
--	Fis
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9781137348913
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Fisher, Michael
245 ## - TITLE STATEMENT
Title	(The) power of customer misbehavior : driven growth and innovation by learning from your customers /
Statement of responsibility, etc.	Michael Fisher, Martin Abbott and Kalle Lyytinen
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Name of publisher, distributor, etc.	Palgrave Macmillan
Date of publication, distribution, etc.	2014
501 ## - WITH NOTE
With note	24200
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer behavior
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Marketing
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer relations - Management
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name	Abbott, Martin
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name	Lyytinen, Kalle
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type	Open Book Shelf
--	HF 5415.32 Fis

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Home library	Current library	Shelving location	Date received	Total Checkouts	Full call number	Barcode	Date last transaction	Date last checked out	Price effective from	Koha item type
					ELM LIBRARY (ELM)	ELM LIBRARY (ELM)	New Materials Shelf	18.08.2014		HF 5415.32 Fis	H021421	18.08.2014		07.06.2023	Open Book Shelf