Services marketing : integrating customer focus across the firm / (Record no. 20052)
[ view plain ]
000 -LEADER | |
---|---|
fixed length control field | 00641 a2200217 4500 |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20230607214104.0 |
050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
Classification number | HD |
Item number | 9980.5 |
-- | Zei |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9780071086967 |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | Zeithaml, Valarie A. |
245 ## - TITLE STATEMENT | |
Title | Services marketing : integrating customer focus across the firm / |
Statement of responsibility, etc. | Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler |
250 ## - EDITION STATEMENT | |
Edition statement | 6th ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
Name of publisher, distributor, etc. | McGraw-Hill Education |
Date of publication, distribution, etc. | 2013 |
501 ## - WITH NOTE | |
With note | 25322 |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Service industries - Marketing |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Customer services |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Marketing |
700 ## - ADDED ENTRY--PERSONAL NAME | |
Personal name | Bitner, Mary Jo |
700 ## - ADDED ENTRY--PERSONAL NAME | |
Personal name | Gremler, Dwayne D. |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | Open Book Shelf |
-- | HD 9980.5 Zei |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date received | Total Checkouts | Full call number | Barcode | Date last transaction | Date last checked out | Price effective from | Koha item type | Source of acquisition |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
ELM LIBRARY (ELM) | ELM LIBRARY (ELM) | New Materials Shelf | 04.12.2015 | HD 9980.5 Zei | H023072 | 30.10.2015 | 07.06.2023 | Open Book Shelf | ||||||||
ELM LIBRARY (ELM) | ELM LIBRARY (ELM) | New Materials Shelf | 04.12.2015 | HD 9980.5 Zei | H023073 | 30.10.2015 | 07.06.2023 | Open Book Shelf | ||||||||
ELM LIBRARY (ELM) | ELM LIBRARY (ELM) | New Materials Shelf | 07.01.2017 | HD 9980.5 Zei | H024189 | 30.10.2015 | 07.06.2023 | Open Book Shelf | Inv-2016-11-10 | |||||||
ELM LIBRARY (ELM) | ELM LIBRARY (ELM) | New Materials Shelf | 07.01.2017 | HD 9980.5 Zei | H024190 | 30.10.2015 | 07.06.2023 | Open Book Shelf | Inv-2016-11-10 | |||||||
FOUNDERS LIBRARY (S2) | FOUNDERS LIBRARY (S2) | New Materials Shelf | 30.10.2015 | HD 9980.5 Zei | H022712 | 30.10.2015 | 07.06.2023 | Open Book Shelf | ||||||||
FOUNDERS LIBRARY (S2) | FOUNDERS LIBRARY (S2) | New Materials Shelf | 30.10.2015 | HD 9980.5 Zei | H022713 | 30.10.2015 | 07.06.2023 | Open Book Shelf | ||||||||
HELP ACADEMY (HA) | HELP ACADEMY (HA) | New Materials Shelf | 05.01.2016 | HD 9980.5 Zei | H023074 | 30.10.2015 | 07.06.2023 | Open Book Shelf |