Service quality : new directions in theory and practice / (Record no. 3405)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00471 a2200145 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230607133022.0 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | Ser. |
| 245 ## - TITLE STATEMENT | |
| Title | Service quality : new directions in theory and practice / |
| Statement of responsibility, etc. | editors: Roland T. Rust, Richard L. Oliver. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | Sage Publications |
| Date of publication, distribution, etc. | 1994. |
| 501 ## - WITH NOTE | |
| With note | 7118 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer service - Quality control. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer satisfaction. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Rust, Roland T.; Oliver Richard L. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Open Book Shelf |
| -- | HF5415.5 Ser. |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date received | Total Checkouts | Full call number | Barcode | Date last transaction | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| HELP UNIVERSITY (HU) | HELP UNIVERSITY (HU) | New Materials Shelf | 20.08.2007 | HF5415.5 Ser. | H007653 | 19.07.2007 | 07.06.2023 | Open Book Shelf |