Service quality : new directions in theory and practice / editors: Roland T. Rust, Richard L. Oliver.
Publication details: Sage Publications 1994Subject(s): Customer service - Quality control | Customer satisfactionLOC classification: HF5415.5 | Ser.| Item type | Current library | Call number | Status | Date due | Barcode |
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HELP UNIVERSITY (HU) New Materials Shelf | HF5415.5 Ser. (Browse shelf (Opens below)) | Available | H007653 |
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