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Designing the customer-centric organization : a guide to strategy, structure and process / Jay R. Galbraith

By: Galbraith, Jay RContributor(s): TitlePublication details: Jossey-Bass 2005ISBN: 9780787979195Subject(s): Customer relations - Management - Handbooks, manuals, etc | Strategic planning - Handbooks, manuals, etcLOC classification: HF5415.5 | Gal

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	HELP UNIVERSITY (HU) New Materials Shelf	HF5415.5 Gal (Browse shelf (Opens below))	Available		H011785

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Previous	HF 5415.5 Eli At your service : how to attract new customers, increase sales, and grow your business using simple customer service techniques /	HF5415.5 Fri Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed /	HF5415.5 Gal Great customer connections : simple psychological techniques that guarantee exceptional service /	HF5415.5 Gal Designing the customer-centric organization : a guide to strategy, structure and process /	HF 5415.5 Gal (The) Apple experience : secrets to building insanely great customer loyalty /	HF5415.5 Pee Customer relationship management /	HF5415.5 Pel It's all about service : how to lead your people to care for your customers /	Next

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